Various precautions are being taken to ensure a safe and pleasant museum visit - for you, other visitors as well as the museum staff. Please read these guidelines and follow them during your visit.
If you have any questions, please feel free to contact us at email@example.com, dial 09 323 65 00 or address one of the museum staff when visiting. We will be more than happy to help.
BEFORE YOUR VISIT
Only a limited number of visitors are allowed in the museum at a time. Book your tickets in advance via the online ticketing tool on our website. You can also book by phone at 09 210 10 75.
Did you book your visit by phone? Make sure that you can pay your reserved tickets electronically when visiting the museum. We do not currently accept cash payments.
At the time of your visit, bring along your online ticket or proof of reservation. (The time slot on your ticket indicates a period of 30 minutes during which you can arrive at the museum reception.)
The cloakroom and lockers are available again. Remember to bring a 1€ coin to use a locker. It is currently not possible to exchange cash at the reception.
DURING YOUR VISIT
Wearing a mouth mask (from 12 years) that covers your mouth and nose during your visit is mandatory. If necessary, you can purchase a reusable mouth mask at the museum reception.
The elevator is only accessible to people with reduced mobility. Please take the stairs as much as possible.
Form a line when taking the stairs up or down and keep to the right. This way you keep sufficient distance form other visitors who may cross your path.
During your visit, please keep to the outlined route marked with arrows on the ground. Also respect any additional guidelines you may encounter, for example regarding the use of interactive elements such as push buttons or touch screens.
Due to the current corona measures of the Belgian Government that oblige bars and restaurants to close their doors, Bar Baudelo is also temporarily closed.
Please keep sufficient distance from other visitors when using the toilets. Also wash your hands thoroughly after every toilet visit.
The First Aid room can only be used for emergencies. As a result, there is currently no separate room available for nursing or changing babies.
The stimulus basket ('prikkelmand') remains available for those who need it. However, the offer is limited to a small number of objects that can easily be disinfected after use. Ask the reception staff for more information.
The museum library is open again, but can only be visited by appointment. Mail firstname.lastname@example.org or call 09 323 65 15 to make an appointment.