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TERMS AND CONDITIONS OF USE

1 // GENERAL CONDITIONS

These terms and conditions of use apply to the website www.industriemuseum.be and all other websites managed by the AGB Erfgoed / Museum of Industry. The AGB Erfgoed / Museum of Industry reserves the right to unilaterally alter these conditions. In addition to these general terms and conditions, specific conditions may apply, including conditions related to other services delivered (regardless of whether they are delivered through the websites or not). If the language in the general terms and conditions and the specific conditions conflict, the specific conditions take precedence.

This website has been developed and published with the utmost care. The AGB Erfgoed / Museum of Industry bears no responsibility for use of this website. The AGB Erfgoed / Museum of Industry does not guarantee that this website is free of viruses, nor that this website will be available at all times or function flawlessly. Use the website at your own risk. 

The AGB Erfgoed / Museum of Industry and all parties that provide information for this system hereby disclaim any liability for incorrect or fraudulent use of the information provided on this website. They are in no way responsible for the correctness or completeness of the information found or exchanged through this system. 

The inclusion of links to any external websites, including links contained on those websites, does not necessarily indicate any connection, partnership, affiliation or endorsement. The AGB Erfgoed / Museum of Industry is not responsible for hyperlinks from this site to third party sites. Any such hyperlink does not imply that the AGB Erfgoed / Museum of Industry is affiliated with the organisation in question, nor that the AGB Erfgoed / Museum of Industry endorses the content of the website in question. The inclusion of hyperlinks to this website on your own website is permitted. 

Following this notification, anyone who makes use of information obtained through this system shall refrain from lodging any complaint, of any nature, in connection with the use of material or information made available through the system, regardless of whether such complaints are directed at the AGB Erfgoed / Museum of Industry or at any other person who has provided material or information for the system. The AGB Erfgoed / Museum of Industry or any other party providing information through the system cannot, under any circumstance, be held responsible for direct or indirect damages. 

The AGB Erfgoed / Museum of Industry reserves the right to remove data from the website without justification or prior warning. This includes but is not limited to text, photos, audio material, videos, images, databases, etc. (henceforth referred to as ‘Data’). The AGB Erfgoed / Museum of Industry bears no responsibility for the consequences of such removal of Data. For questions or comments regarding the use of this website, please contact the Museum of Industry, Minnemeers 10, 9000 Ghent, Belgium, 09 269 42 00 or e-mail info@industriemuseum.be. 

2 // TERMS AND CONDITIONS ONLINE TICKETING

All transactions between the AGB Erfgoed and the web-shop user are governed by these general terms and conditions. By placing an order, the user confirms that he or she has read, understood and accepted the said terms and conditions as well as the privacy policy. AGB Erfgoed reserves the right to change these terms and conditions at any time and without prior notice. Any revised terms and conditions will be posted on this website and come into immediate effect.

PRICES AND PAYMENT

All prices are shown in euros. For the purchase of products, the price at the time of ordering always applies. The reduced rate for groups applies for purchases of 15 tickets or more.

The items ordered must be paid for immediately. The following payment methods are accepted: Bancontact, Mastercard, Visa. Users with their own VAT or company number have the option to pay immediately or upon receipt of an invoice.

Upon payment, an e-ticket with a unique QR code will be sent to the email address provided by the user. The e-ticket is valid for the period stated on the ticket and can only be used once. Tickets are only supplied in electronic format. AGB Erfgoed is not responsible for the loss or theft of e-tickets. On the day of the visit, e-tickets may be inspected. AGB Erfgoed has the right to ask to see a valid and official proof (of identity) when discounted e-tickets have been purchased.

For bookings for which payment will be made at the reception desk, the user will receive a booking confirmation. On the day of the visit the user has to present the confirmation at the reception desk and pay the amount due with one of the available methods.

The user agrees to supply the correct details that are required to complete the order. The person who makes the purchase is considered to be the only purchaser. They alone are linked to the payment, even when the tickets are intended for a third party. AGB Erfgoed has the right to refuse or cancel the order if there are serious indications of fraud and/or overdue payments.

GUIDED GROUP VISITS

A guide can be requested up to 10 working days prior to the date of the visit. The number of visitors per guide is limited and may differ depending on the tour and the location. The museum is entitled to refuse a group that exceeds the maximum number of participants.

As soon as the request is confirmed by BOEKjeBEZOEK, the user will receive a booking confirmation by e-mail. The booking will be binding from then on. The user will receive a request for payment after final confirmation by BOEKjeBEZOEK.

CANCELLATION AND AMENDMENT CONDITIONS

An e-ticket cannot be amended, exchanged or cancelled. Following receipt of e-tickets, discounts cannot be applied retrospectively. A group visit with a guide cannot be cancelled free of charge. In the event of a cancellation, neither the guide’s fee nor the cost of the reserved tickets are eligible for a refund. Guided tours can be cancelled free of charge up to 10 working days prior to the visit. In case of cancellation later than 10 working days prior to the date of the guided tour, the full amount will be charged. If the visit cannot take place on the scheduled day and time due to force majeure, the museum will first try to find a suitable alternative.  

3 // INTELLECTUAL PROPERTY RIGHTS AND USAGE 

The Data that the Museum of Industry makes available on its website may be the property of the AGB Erfgoed / Museum of Industry or may be the property of third parties. This Data can be used with prior permission, in accordance with the relevant laws and regulations. Some Data belongs to the public domain, and other Data is protected by third party rights, such as intellectual property rights, privacy laws, contractual limitations, etc. Data that belongs to the public domain is made available under the Creative Commons principle of the ‘Public Domain Mark’, which can be found here

The AGB Erfgoed / Museum of Industry endeavours, to the greatest extent possible, to make available the information it has regarding the intellectual property rights relevant to this Data. The AGB Erfgoed / Museum of Industry cannot guarantee or ensure that all necessary information is provided, nor that the information is correct. 

In other words, the mere fact that this website contains text and images does not mean that the AGB Erfgoed / Museum of Industry has the power to grant licences for further publication or duplication of said material in all cases. 

The AGB Erfgoed / Museum of Industry makes Data available based on the Creative Commons ‘Right Statements’, which can be found here and here

The AGB Erfgoed / Museum of Industry operates under an open data principle. 

4 // PRIVACY POLICY 

Your privacy is important to the AGB Erfgoed. Although most information on this site is available without having to provide personal data, it is possible that you will be asked to provide personal data. 

The AGB Erfgoed / Museum of Industry treats the personal data you provide with respect for your privacy. In doing so, it follows the General Data Protection Regulation

WHY, WITH WHOM AND FOR HOW LONG?

By submitting your personal data, you grant the AGB Erfgoed / Museum of Industry permission to use it for informative purposes related to the museum’s daily operations. 

We use this data (only) within our museum’s daily operations. We understand this to mean:

  •  dissemination of the newsletter
  • information-sharing related to specific and/or upcoming activities 
  • data-sharing with third parties in the context of (historical) research 
  • collection management 

By submitting your data, you grant permission for it to be used in the dissemination of the newsletter. As long as you do not unsubscribe, your data will be stored for upcoming communications. 

YOUR RIGHTS

You always have the right to review your personal data and to amend incorrect data. In some cases, you can also have your data deleted. Would you like to exercise these rights? You may do so using the contact form on this page. 

 Do you suspect that someone is making unauthorised use of your personal data? Report it to us via info@industriemuseum.be. You also have the right to submit a complaint to the Data Protection Authority.  More information about your rights and privacy can be found here

APPLICABLE LAW AND COMPETENT COURTS

This site is subject to Belgian law. Should a disagreement arise, only the courts presiding over the legal district of East Flanders, Subdivision Ghent, have authority.

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